Configuration management cm problems can negatively impact product profitability. A recent discussion on software configuration scm metrics in the configuration management cm professionals group of linkedin started off well, but seemed to have taken a wrong turnat least from what i can tell from reading some of the comments one contributor argued that scm metrics are futile. After you determine the list of items to be configuration controlled, assess the variety of tools appropriate to automate the management and control process e. This document will introduce a process framework and will document the workflow, roles, procedures, and. This month we take an agile slant on metrics for cm, including the cm process itself. Itil suggested service asset and configuration management kpis 2 comments at we are committed to providing value to the service management marketplace. Example configuration management rolesresponsibilities. Configuration management is primarily a version control system for the product. What is configuration management in project management.
Configuration management is the solution to solve this wrongreplacementpart problem. Watts, 2009 configuration management metrics, elsevier inc. As with everything else involved in running a successful enterprise in a datadriven world, having the customer in mind is an important first step. Configuration information derived from it operational management tools should never be used as a substitute for it asset management data sources like erp enterprise resource planning and finance. Why the subject of metrics is so knotty for most organizations it is not uncommon that performance data and cost metrics receive scant attention until some urgent financial justification or roi calculation is required by. The overall cmdb health score consists of three key performance indicators kpis which are correctness, compliance and completeness, each further consisting of sub metrics. Each kpi and metric is associated with a scorecard that determines its contribution to the aggregated health at the overall cmdb level, class, and ci level. Top seven considerations for configuration management for. Likewise, the level of configuration management rigor should be based on the criticality of the service. Configuration management is a collection of processes and tools that promote network consistency, track network change, and provide up to date network documentation and visibility. Successful service asset and configuration management sacm begins with the customer. Configuration management metrics 1st edition elsevier. Pdf the challenge of metrics implementation researchgate. Identification this is the specification of all it components configuration items and their inclusion in a configuration management database cmdb.
Configuration management process as well as the related change management roles. That includes functionality requirements, design requirements, and any. Software configuration management scm is a set of processes, policies, and tools that organize the development process. Controlling the design documentation throughout its lifecycle and knowing what is in the product is imperative for quickly moving a new product to the marketplace, identifying and making necessary changes as fast as possible. Effort for cms verifications average work effort for physical verifications of the cms contents.
Software configuration management scm is a software change. The cm process involves the use of a configuration management plan cmp, which is often used as a vehicle to create, implement and document configuration changes. It is abbreviated as the scm process in software engineering. Guidelines for access control system evaluation metrics draft. Configuration management wikimili, the best wikipedia reader. Configuration management, product lifecycle management, performance measurement, maturity model. For these groups understanding the value of configuration management metrics is an important role for the cm professional. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. Measurement practices perform an important role in recognizing and. Data collection, metrics, and tracking program assets may be measured for.
Configuration management metrics pdf,, download ebookee alternative excellent tips for a better ebook reading. Speaking at an event is a great way to share oracle success stories and to offer lessons learned. Nov 12, 2006 configuration management is a collection of processes and tools that promote network consistency, track network change, and provide up to date network documentation and visibility. Purchase configuration management metrics 1st edition. Collecting, collating and reporting change management metrics. The era is a largescale, comprehensive system designed to provide preservation of, and access to, electronic federal. In this paper, we introduce the development of a relational metrics.
Configuration information derived from it operational management tools should never be used as a substitute for it asset management. Because of the rigorous nature of the metrics and the knowledge needed. Controlling the design documentation throughout its lifecycle and knowing what is in the product is imperative for quickly moving a new product to the marketplace, identifying and making necessary. Technolgysystemlifecycleframeworkdownloadscmpolicy. Because of the rigorous nature of the metrics and the knowledge needed to gather them, these metrics are intended to be used by. Product lifecycle and engineering documentation control process measurement and improvement provides a comprehensive discussion of measurements for configuration management product lifecycle processes.
Configuration management metrics by watts, frank b. Appendix b configuration change management document. Current best metrics related to requirements, design and. Guidelines for access control system evaluation metrics. Puppet is a configuration management tool that is used for deploying, configuring and managing servers. Defining distinct configurations for each and every host, and continuously checking and confirming whether the required configuration is in place and is not altered if altered puppet will revert back to. Configuration management services to the organization taking general direction from the configuration management manager and specific direction from configuration management analysts to deliver work products that support ongoing configuration management operations. A configuration management plan details how you will record, track, control, and audit configuration.
We encourage oracle users, it management, consulting personnel and vendor partners to join and participate. Configuration management is an important process in product development. Utilizing this knowledge, figure 11 below lists eight practical tips for improving configuration management, followed by a brief explanation of each of these. Configuration management cm is a governance and systems engineering process for ensuring consistency among physical and logical assets in an operational environment. Appendix b configuration change management document checklist. Jan 25, 2018 software configuration management patterns software configuration management structure is comprised of a series of patterns that create an organization chart for developing software. The primary goal is to increase productivity with minimal mistakes.
Cms coverage percentage of configuration components for which data is kept in the cms. Lean metrics for agile software configuration management. What is puppet configuration management using puppet edureka. This article provides those of you responsible for service asset and configuration management with a suggested set of key performance indicators kpis that you can utilise. What is configuration management and how does it work. Performance indicators for configuration management springerlink. By assessing its change management policy, an organization can modify what changes are preapproved for virtual infrastructure. Software configuration management implementation roadmap, chapter 1 section 2.
Because he says that scm metrics measure scm instead of business. Metadata is a database concept that means data about the data stored in the database. Software effort and schedule measurement sei digital library. A recent discussion on software configuration scm metrics in the configuration management cm professionals group of linkedin started off well, but seemed to have taken a wrong turnat least from what i can tell from reading some of the comments. Number of incidents reported where the underlying cause of the incident is the result of inaccurate configuration management information. Performance indicators for configuration management halinria. This could potentially create ripples across other financial markets. Taking an leanagile slant on metrics for configuration management, the authors focus on ways to measure the value cm and scm adds to the project and product and how to measure flow and waste. The configuration management process seeks to identify and track individual configuration items cis, documenting functional capabilities, and interdependencies. Pdf a metrics analysis framework for it service management.
Eight practical tips to improve configuration management. Relational metrics model for software configuration management. Performance indicators for configuration management. Atlanta oatug offers oracle customers, applications users and it management the opportunity to further their education in the fast moving. Example configuration control board charter servicenow. Ken blanchard chapter objective this chapter, establishing a metrics management system, is designed to provide basic guidance necessary for the development of a metrics methodology to understand what, why, when, and how infosec can be measured. Configuration management cm with its aim to ensure func. Download limit exceeded you have exceeded your daily download allowance. A metrics analysis framework for it service management isdc 2016. Controls are measures in processes used to mitigate risks.
Introduction configuration management cm is a primary activity. Why software configuration management metrics are important. May 15, 2020 software configuration management is defined as a process to systematically manage, organize, and control the changes in the documents, codes, and other entities during the software development life cycle. Establishing a metrics management system dont work harderwork smarter. The goal of scm is to improve the speed of and quality by catching errors early and enabling quick fixes when they occur. Software configuration management is defined as a process to systematically manage, organize, and control the changes in the documents, codes, and other entities during the software development life cycle. A metrics analysis framework for it service management system. Software configuration management in software engineering. Appendix a, configuration change management concepts, principles, and guidance, defines principles and guidelines for ccm documents, while the appendix a flowcharts describe each of the appendix b checklist procedures below. All configuration requirements on a project should be identified and recorded. Cm configuration change management journal of object. Configuration management, the traditional cm, has been subsumed by a new. The primary audience for the configuration management procedure includes all epa.
Download configuration management metrics pdf ebook. Configuration management cm can be seen as a coordinated framework of activities to manage and control configurations 1, 2. Policies policies that support the configuration management process key performance indicators specifies the metrics for measuring the success of the configuration management process. Configuration management measures in cmmi research india. Each pattern represents a step where code is either written, tested, or integrated into another pattern and eventually released as a new version of the software. The secret to effective metrics in service asset and. Configuration management cm with its aim to ensure functional and physical consistency between the product requirements and the reality during the whole lifecycle is becoming more and more important, since the awareness of the resulting advantages rises in many companies. It is a fundamental operations technique that captures valuable information for processes such as incident management, problem management, change management, maintenance, safety and risk management. It tracks the different revisions to the design, blueprints, technical specifications, and can tell you which one is the lastest revision, so that the right part can be identified. Product lifecycle and engineering documentation control process measurement and improvement provides a comprehensive discussion of measurements for configuration managementproduct lifecycle processes. Configuration management frequency and number of cmdb errors duration that the cmdb has been consistently uptodate frequency of unregistered cis. Configuration management cm has become a key strategy for successful manufacturing companies.
Configuration management is the practice of tracking operational items and their attributes. Each chapter outlines one of the most important measures of merit the need for written policy and procedures. Configuration management cm with its aim to ensure functional and physical. The overall cmdb health score consists of three key performance indicators kpis which are correctness, compliance and completeness, each further consisting of submetrics. Focusing on implementing cm to best support shorter releases, continuous build, workspaces, branching and merging, automation, cm roles, and cm metrics is a way to support agile and derive the benefits therein. Appendix c, configuration change management verification and validation procedures, provides. Yale university change management process 3 of 29 introduction purpose this document will serve as the official process of change management for yale university. If youre looking for a free download links of configuration management metrics pdf, epub, docx and torrent then this site is not for you. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. Dec 19, 2016 configuration management process as well as the related change management roles.
Many of the best tips i have seen over the years to improve configuration management involve common sense about matching the documentation skill levels of technicians to the task at hand. What is puppet configuration management using puppet. This document is often part of the project quality management plan. By building and maintaining configuration management bestpractices, you can expect several benefits such as improved network availability and lower costs. Itil suggested service asset and configuration management. Configuration management is not it asset management.